Effective Date: January 21, 2025

At Gizette, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a return and refund policy that allows you to return eligible items within a specified time period.

Please review the following information carefully to understand how returns and refunds are handled.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • The item must be purchased directly from Gizette (either via the website or any official platform we use).
  • Proof of purchase (order number, invoice, or receipt) must be provided.

Some items are non-returnable and non-refundable. These include:

  • Electronics or gadgets that have been opened or used.
  • Items with a damaged or broken seal.
  • Gift cards, downloadable software, and digital content.
  • Specially marked clearance or final sale items.

2. How to Return an Item

If you meet the eligibility criteria and wish to return an item, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team at support@gizette.com or through our Contact Us page to request a Return Merchandise Authorization (RMA) number. You must request an RMA number within 30 days of receiving your order.
  2. Prepare Your Item:
    Package the item securely in its original packaging, including all accessories, manuals, and other items that came with the product.
  3. Ship the Item:
    After you receive your RMA number, send the item back to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning the item, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
  4. Refund Processing:
    Once we receive the returned item, we will inspect it to ensure it meets the return requirements. If the return is accepted, we will process your refund to the original payment method.

3. Refunds

If your return is approved, we will process your refund to the original payment method within 7–10 business days after receiving and inspecting the returned item. Please note that it may take additional time for the funds to appear on your account, depending on your payment provider.

Refunds will be issued for the purchase price of the item. Shipping fees, handling fees, and other non-refundable charges are not included in the refund unless the return is a result of an error on our part (e.g., wrong or damaged item shipped).

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@gizette.com. We will:

  • Assist you with the return process and arrange for a replacement or refund.
  • If the item was damaged during shipping, we may ask for photos of the damaged packaging and product for our records.

Please contact us within 7 days of receiving the damaged or defective item to ensure a smooth resolution.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders are typically processed and shipped quickly, so we cannot guarantee that cancellations can be made once an order is placed. If your order has already shipped, you will need to follow the standard return process.

7. Restocking Fees

Certain items may be subject to a restocking fee (up to 15%) if they are returned in a non-sellable condition. This fee will be deducted from your refund. Restocking fees may apply to:

  • Opened or used electronics or gadgets.
  • Items without original packaging.
  • Items returned after the 30-day return window.

8. International Returns

If you are returning an item from outside the United States, you will be responsible for any return shipping charges, customs duties, or taxes associated with the return. We recommend contacting us before initiating an international return for further guidance on the process.

9. Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer service team at:

Email: support@gizette.com